FAQ
How do I place an order?
Once you've found something you like, select your preferred size and add it to your cart. When you're ready, head to checkout, enter your delivery details, choose a payment method, and confirm your order. We'll send you an order confirmation by email, and you'll receive another update with tracking details once your package has been shipped.
Can I place an order without creating an account?
Yes. You don't need an account to shop with us. You can check out as a guest by providing your shipping and payment details. If you decide to create an account later, you'll be able to view your previous orders, save delivery addresses, and check out more quickly next time.
How can I track my order?
As soon as your order is dispatched, we'll send you a tracking link by email or SMS. You can use that link to see where your package is and when it's expected to arrive. If you've created an account, your latest order status will also be available under My Orders.
Can I change or cancel my order?
If your order hasn't been packed or handed over to our courier partner, we'll try our best to help. Contact our support team as soon as possible with your Order ID. Once an order has been shipped, we're usually unable to make changes or cancel it.
Do you deliver across India?
Yes. We deliver to most PIN codes across India through our courier partners. If delivery isn't available for your location, you'll be informed before you complete your order.
How long does delivery take?
Most orders arrive within three to seven business days. Delivery times can vary depending on your location, courier availability, and public holidays. Once your order is on its way, you can follow its progress using the tracking link we'll send you.
Do you offer free shipping?
From time to time, we offer free shipping on selected orders or during special promotions. If your order qualifies, the discount will be applied automatically at checkout. Any shipping charges, if applicable, are shown before you complete your payment.
Can I return a product?
Yes, provided the item meets the conditions outlined in our Return Policy. If you'd like to request a return, get in touch with our support team within the eligible return period. Returned products should be unused, unwashed, and sent back with their original tags and packaging.
Can I exchange a product for a different size?
If the size you need is available, we'll be happy to arrange an exchange. Since stock changes regularly, we recommend requesting an exchange as soon as possible after receiving your order.
What products cannot be returned?
We can't accept returns for products that have been worn, washed, altered, or returned without their original tags and packaging. Items that fall outside the return window may also be ineligible. If you're unsure about a particular product, feel free to contact us before placing your order.
When will I receive my refund?
Refunds are processed after we've received and inspected the returned item. Once approved, the amount is sent back to your original payment method. Depending on your bank or payment provider, it may take a few business days before the refund appears in your account.
Which payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, digital wallets, and other payment options available during checkout. The payment methods shown may vary depending on your location and device.
Is Cash on Delivery (COD) available?
Cash on Delivery is available in many serviceable locations across India. You can check whether COD is available for your PIN code during checkout before placing your order.
Is online payment secure?
Yes. All online transactions are processed through trusted payment gateways that use secure encryption to protect your payment information. We don't store your card or banking details on our servers.
How do I choose the correct size?
Each product page includes a size chart with measurements for that particular style. We recommend comparing those measurements with your own rather than relying on the size you usually wear, as the fit may vary between different products. If you still need help, our support team can point you in the right direction.
Will the product look exactly like the photos?
We photograph every product to show its colour, fit, and details as accurately as possible. Even so, slight differences can happen because of screen settings, lighting, or the device you're using. These variations are normal and don't affect the product itself.
How should I wash my clothing?
The best place to start is the care label attached to your garment. Following those instructions will help maintain the fabric, colour, and fit. Washing similar colours together and avoiding harsh detergents can also help your clothing stay in good condition for longer.
Will sold-out products be restocked?
Some styles return, while others are produced in limited quantities and won't be available again. If a product you're interested in is sold out, keep an eye on the product page or follow us on social media for updates about new arrivals and restocks.
How do I create an account?
Creating an account takes less than a minute. Click the account icon, enter your email address or mobile number, and follow the registration steps. Once your account is set up, you'll be able to track orders, manage your addresses, and view your order history.
I forgot my password. What should I do?
Click Forgot Password on the login page and enter the email address or mobile number linked to your account. We'll send you instructions to reset your password. If you don't receive the message, our support team can help.
How can I contact Trymisfit?
If you have a question about an order, delivery, returns, sizing, or anything else, you can reach us through the Contact Us page on our website. We'll get back to you as soon as we can during our support hours.
What should I do if I receive a damaged or incorrect product?
We're sorry if that happens. Please contact us within 48 hours of receiving your order and include your Order ID along with a few clear photos of the product and its packaging. We'll review the issue and let you know the next steps as quickly as possible.
Do you offer bulk or corporate orders?
Yes. If you're looking to place a larger order for a business, event, organisation, or promotional campaign, get in touch with us through our Contact Us page. Let us know what you're looking for, and we'll discuss pricing, availability, and delivery options with you.
Will I receive an order confirmation?
Yes. As soon as your order is placed, we'll send a confirmation email with your Order ID and purchase details. If you don't receive it within a few minutes, check your spam or promotions folder before contacting us.
Can I order multiple products at the same time?
Of course. You can add as many products as you'd like to your cart before checking out. If your order contains items with different availability, they may be shipped separately so you don't have to wait for everything to be ready.
My payment was successful, but I haven't received an order confirmation. What should I do?
Sometimes it takes a few minutes for the confirmation email to arrive. If you still haven't received it after a reasonable amount of time, contact our support team with your payment details so we can verify your order.
How much does shipping cost?
Shipping charges depend on your delivery location and the value of your order. Any applicable shipping fee will be shown at checkout before you complete your purchase.
Do you ship internationally?
At the moment, Trymisfit ships within India. If we begin offering international shipping in the future, we'll announce it on our website and social media channels.
What happens if I'm not available when my order arrives?
If a delivery attempt is unsuccessful, the courier partner will usually try again or contact you to arrange another delivery. If the package is returned to us, our support team will help you with the next steps.
How do I start a return or exchange?
Simply contact our customer support team with your Order ID and let us know whether you'd like a return or an exchange. We'll explain the process and let you know if your order is eligible.
Who pays for return shipping?
Depending on the reason for the return and our return policy, return shipping charges may or may not apply. Our support team will provide the relevant details before the return is arranged.
Can I exchange a product for a different colour?
If the colour you want is available in stock, we'll do our best to arrange the exchange. Availability changes regularly, so we recommend contacting us as soon as possible.
Why did my payment fail?
A payment can fail for several reasons, including network interruptions, incorrect payment details, insufficient balance, or your bank declining the transaction. If the amount has been deducted but your order wasn't placed, please contact us with your payment reference.
Will I receive an invoice for my purchase?
Yes. An invoice is generated for every successful order and can be shared with you after your purchase. Keep it for your records or if you need help with your order later.
Can I use more than one payment method for a single order?
At present, each order must be completed using a single payment method available during checkout.
How often do you launch new collections?
We regularly introduce new styles throughout the year. The easiest way to stay updated is by following Trymisfit on social media or checking the New Arrivals section on our website.
Are the measurements the same for every product?
Not always. Different styles can have different fits, which is why each product includes its own size chart. Checking the measurements before ordering is the best way to find the right fit.
How do I know if an item is back in stock?
If a product is restocked, it will become available again on the product page. You can also follow our social media pages to stay informed about restocks and new releases.
Can I update my delivery address after creating an account?
Yes. You can add, remove, or edit your saved delivery addresses from your account settings. If you've already placed an order, contact us immediately if you need to change the shipping address.
Can I view my previous orders?
Yes. If you have a Trymisfit account, your previous purchases and their current status can be found in the My Orders section.
How quickly will I receive a response?
We aim to respond to all customer enquiries as quickly as possible during our support hours. Response times may be slightly longer during weekends, public holidays, or major sale events.
Can I contact you before placing an order?
Absolutely. If you have questions about sizing, availability, delivery, or anything else, feel free to contact us before placing your order. We'll be happy to help you make an informed purchase.
Where can I find your latest updates?
For announcements about new arrivals, upcoming launches, offers, and restocks, follow Trymisfit on our official social media pages or visit the website regularly.
How do I delete my account?
If you'd like to close your account, please contact our support team. We'll guide you through the process and explain what happens to your account information once it's removed.